The service profit chain how leading companies link profit and growth to loyalty, satisfaction and value

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Publication details: New York The Pree Press 1997 1997Description: xvii, 301p. 25cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Schedule Reference Materials	Main Library Reference Section	Schedule Reference Collection	658.8HES (Browse shelf(Opens below))	Available		20168

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