The service profit chain (Record no. 44096)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00510 a2200169 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0684832569 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | HES |
| 090 ## - | |
| -- | 16063 |
| -- | 24380 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Heskett, James L. |
| 245 ## - TITLE STATEMENT | |
| Title | The service profit chain |
| Remainder of title | how leading companies link profit and growth to loyalty, satisfaction and value |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York |
| Name of publisher, distributor, etc | The Pree Press |
| Date of publication, distribution, etc | 1997 |
| Date of manufacture | 1997 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 301p. |
| Dimensions | 25cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | MANAGEMENT |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | MARKETING |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sasser, W Earl; Schlesinger, Leonard A. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Schedule Reference Materials |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Schedule Reference Collection | Main Library | Main Library | Reference Section | 23/04/2009 | 658.8HES | 20168 | 28/08/2017 | 0.00 | 31/10/2016 | Schedule Reference Materials |