Wayamba University Library Network

Impact of service quality dimension towards customer satisfaction with special reference to Hatton National Banks (PLC) in Sri Lanka (Record no. 63166)

MARC details
000 -LEADER
fixed length control field 00629nam a22001817a 4500
003 - CONTROL NUMBER IDENTIFIER
control field WUSLLib
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230118b ||||| |||| 00| 0 eng d
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English Language
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 173
Item number PGDBM
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Marasinghe, M.A.I.D.
9 (RLIN) 24983
245 ## - TITLE STATEMENT
Title Impact of service quality dimension towards customer satisfaction with special reference to Hatton National Banks (PLC) in Sri Lanka
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Kuliyapitiya:
Name of publisher, distributor, etc Wayamba University of Sri Lanka,
Date of publication, distribution, etc 2015
300 ## - PHYSICAL DESCRIPTION
Extent 119p.;
Dimensions 30cm
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer satisfaction
9 (RLIN) 386
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service quality
9 (RLIN) 8084
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer expectation
9 (RLIN) 24059
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Thesis
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     Thesis Main Library Main Library Reference Section 18/01/2023   173 PGDBM 38535 18/01/2023 18/01/2023 Thesis

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