Analysis of factors causing service quality towards customer satisfaction in the commercial banks of Sri Lanka (Record no. 63156)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00599nam a22001817a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | WUSLLib |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230113b ||||| |||| 00| 0 eng d |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English Language |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 163 |
| Item number | PGDBM |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kavirathna, K.N.I. |
| 9 (RLIN) | 24960 |
| 245 ## - TITLE STATEMENT | |
| Title | Analysis of factors causing service quality towards customer satisfaction in the commercial banks of Sri Lanka |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Kuliyapitiya: |
| Name of publisher, distributor, etc | Wayamba University of Sri Lanka, |
| Date of publication, distribution, etc | 2015 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 92p.; |
| Dimensions | 30cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer expectation |
| 9 (RLIN) | 24059 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Services |
| 9 (RLIN) | 24961 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer loyalty |
| 9 (RLIN) | 387 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Thesis | Main Library | Main Library | Reference Section | 13/01/2023 | 163 PGDBM | 38289 | 13/01/2023 | 13/01/2023 | Thesis |