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Analysis of factors causing service quality towards customer satisfaction in the commercial banks of Sri Lanka

Kavirathna, K.N.I.

Analysis of factors causing service quality towards customer satisfaction in the commercial banks of Sri Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2015 - viii, 92p.; 30cm

Subjects--Topical Terms:
Customer expectation
Services
Customer loyalty

Dewey Class. No.: 163 / PGDBM

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Analysis of factors causing service quality towards customer satisfaction in the commercial banks of Sri Lanka