| 000 | nam a22 7a 4500 | ||
|---|---|---|---|
| 999 |
_c60914 _d60914 |
||
| 003 | WUSLLib | ||
| 008 | 180705b ||||| |||| 00| 0 eng d | ||
| 020 | _a9789339204471 | ||
| 020 | _a9339204476 | ||
| 041 | _aEnglish | ||
| 082 |
_a658 _bFIT |
||
| 100 |
_aFitzsimmons, James A. _910844 |
||
| 245 |
_aService management _b: operations, strategy, information technology |
||
| 250 | _a7th. | ||
| 260 |
_aChennai _bMcGraw-Hill _c2011 |
||
| 300 |
_axviii, 941p. _c28cm. |
||
| 650 |
_aService strategy _98085 |
||
| 650 |
_aService quality _98084 |
||
| 650 |
_aService project _910845 |
||
| 650 |
_aService encounter _910846 |
||
| 700 |
_aFitzsimmons, Mona j. _910847 |
||
| 942 |
_2ddc _cSR |
||