| 000 | 00667nam a22002177a 4500 | ||
|---|---|---|---|
| 999 |
_c60528 _d60528 |
||
| 003 | WUSLLib | ||
| 008 | 171025b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780070582590 | ||
| 020 | _a0070586772 | ||
| 041 | _aEnglish | ||
| 082 |
_a658.812 _bTHE |
||
| 100 |
_aFreeland, John G. _eed. _98820 |
||
| 245 |
_aThe ultimate CRM handbook: _bstrategies and concepts for building enduring customer loyality and profitability |
||
| 260 |
_aNew Delhi _bTata Mcgraw-Hill _c2003 |
||
| 300 |
_aviii, 353p. _c23cm. |
||
| 650 |
_aCustomer relation _98821 |
||
| 650 |
_aMarketing management _98822 |
||
| 650 |
_aCommunication _98823 |
||
| 650 |
_aResource _98824 |
||
| 942 |
_2ddc _cL |
||