000 00537 a2200193 4500
020 _a9780749446499
082 _a658.4092
_bARM
090 _c31945
_d56541
100 _aArmstrong, Michael
245 _aA handbook of management and leadership
_ba guide to management for results
260 _aLondon
_bKogan Page
_c2005
_g2005
300 _ax, 242p.
_c24cm.
650 _aQuality management
650 _aManagerial activities
650 _aSelf development
650 _aCustomer service
700 _aStephens, Tina
942 _cL
999 _c58448
_d58448