| 000 | 00515 a2200193 4500 | ||
|---|---|---|---|
| 020 | _a9780470563557 | ||
| 082 |
_a658.812 _bTHO |
||
| 090 |
_c30309 _d53108 |
||
| 100 | _aThomas, Ann | ||
| 245 |
_aPay attention _bhow to listen, respond, and profit from customer feedback |
||
| 260 |
_aNew jersey _bJohn wiley _c2010 _g2010 |
||
| 300 |
_axvi, 205p. _c24cm. |
||
| 650 | _aCustomer relations | ||
| 650 | _aEconomics | ||
| 650 | _aBusiness | ||
| 650 | _aGlobal customers | ||
| 700 | _aApplegate, Jill | ||
| 942 | _cSR | ||
| 999 |
_c56819 _d56819 |
||