| 000 | 00510 a2200169 4500 | ||
|---|---|---|---|
| 020 | _a0684832569 | ||
| 082 |
_a658.8 _bHES |
||
| 090 |
_c16063 _d24380 |
||
| 100 | _aHeskett, James L. | ||
| 245 |
_aThe service profit chain _bhow leading companies link profit and growth to loyalty, satisfaction and value |
||
| 260 |
_aNew York _bThe Pree Press _c1997 _g1997 |
||
| 300 |
_axvii, 301p. _c25cm. |
||
| 650 | _aMANAGEMENT | ||
| 650 | _aMARKETING | ||
| 700 | _aSasser, W Earl; Schlesinger, Leonard A. | ||
| 942 | _cSR | ||
| 999 |
_c44096 _d44096 |
||