000 00423 a2200169 4500
020 _a8177223763
082 _a658.8
_bCLO
090 _c12163
_d17706
100 _aClow, Kenneth E.
245 _aServices marketing
_bOperation, management, and strategy
250 _a2nd
260 _aNew Delhi
_bBIztantra
_c2003
_g2003
300 _axii, 460p.
_c27cm.
650 _aMARKETING
700 _aKurtz, David L.
942 _cL
999 _c40569
_d40569