000 00469 a2200157 4500
020 _a0844224413
082 _a658.8
_bTER
090 _c6450
_d8859
100 _aTerrill, Craig
245 _aMarket, leadership, strategies for service companies
_bcreating growth, profits and customer loyalty
260 _achicago
_bNTC Business Books
_c2001
_g2001
300 _axvi, 268p.
_c25cm.
650 _aMANAGEMENT OF MARKETING
700 _aMiddlebrooks, Arthur
942 _cSR
999 _c35212
_d35212