000 00350 a2200145 4500
020 _a002406811x
082 _a658
_bSCH
090 _c6147
_d8392
100 _aSchmenner, Roger W.
245 _aService operations management
260 _aNew Jersey
_bPrentice-Hall
_c1995
_g1995
300 _axiii, 406p.
_c24cm
650 _aMANAGEMENT
942 _cSR
999 _c34938
_d34938