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	1.	Closing techniques that really work by Schiffman, Stephan Edition: 3rd. Publication details: Avon Adams media 2004 2004 Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.85SCH, ... Place hold Add to cart (remove)
	2.	Pay attention how to listen, respond, and profit from customer feedback by Thomas, Ann Applegate, Jill Publication details: New jersey John wiley 2010 2010 Availability: Items available for loan: Main Library (3)Location, call number: Reference Section 658.812THO, ... Place hold Add to cart (remove)
	3.	Maximarketing the new direction in advertising, promotion, and marketing strategy by Rapp, Stan Collins, Thomas L Publication details: New Delhi Mcgraw-Hill 1987 1987 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8RAP. Place hold Add to cart (remove)
	4.	Making customer service happen a simple and effective guide to achieving unbellevable customer satisfaction while reducing your costs by Lake, Neville Hickey, Kristin Publication details: Warriewood Business Publishing 2006 2006 Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812LAK. Place hold Add to cart (remove)
	5.	Miller and freund's probability and statistics for engineers by Johnson, Richard A Edition: 5th. Publication details: 1994 Availability: No items available. Add to cart (remove)
	6.	Mastering marketing a comprehensive introduction to the sklls of developing your company's revenue by Ruskin-Brown, Ian Publication details: New Delhi Vikas Books 2003 2003 Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.8RUS. Place hold Add to cart (remove)
	7.	Commonsense direct & digital marketing by Bird, Drayton Edition: 5th. Publication details: New Delhi Kogan Page 2008 2008 Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.872BIR. Place hold Add to cart (remove)
	8.	Entrepreneurial management by Calvin, Robert J Series: The Mcgraw-Hill executive MBA series Language: English Language Publication details: New Delhi Tata McGraw-Hill 2004 2004 Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.421CAL, ... Place hold Add to cart (remove)
	9.	Everthing you should know about public relations by Davis, Anthony Publication details: New Delhi Kogan Page 2003 2003 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 659.2DAV. Place hold Add to cart (remove)
	10.	Help desk management in a week by Chapman, Jacqueline Publication details: London Hodder & Stoughton 2003 2003 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812CHA. Place hold Add to cart (remove)
	11.	Analysis of factors in connection with passport delivery procedure in the department of immigration and emigration of Sri Lanka towards customer satisfaction by Priyantha, U.H Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2011 Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 024 MBA. Add to cart (remove)
	12.	A study on service quality and customer satisfaction with special reference to state commercial banks in Mannar District by Ravel, Leenus Rex Siron Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012 Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 056 PGDBM. Add to cart (remove)
	13.	Factors influencing customer satisfaction on perceived service quality: with special reference to technical colleges in Sri Lanka by Edirisinghe, E.A.N.D Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009 Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 062 PGDBM. Add to cart (remove)
	14.	Analysis of factors relating to service dimensions towards customer satisfaction: with special reference to life insurance market in Sri Lanka by Udayasiri, P.L.Sarath Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013 Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 093 PGDBM. Add to cart (remove)
	15.	Impact of service quality dimension on customer satisfaction with special reference to the managers views of C.E.B. customer service centers in a few selected areas in Gampaha District by Haputhanthri, R.K Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2014 Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 159 PGDBM. Add to cart (remove)
	16.	Impact of service quality dimension toward customer satisfaction with special reference to Bank of Ceylon by Jayarathne, E.M Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015 Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 211 PGDBM. Add to cart (remove)

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