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	1.	Essentials of organizational behavior by Robbins, Stephen P Edition: 8th. Language: English Language Publication details: New Delhi Prentice-Hall 2005 2005 Availability: Items available for loan: Main Library (5)Location, call number: Lending Section 658.3ROB, ... Makandura Library (1)Location, call number: Lending Section 658ROB. Place hold Add to cart (remove)
	2.	High quality leadership : practical guidelines to becoming a more effective manager by Rausch, Erwin Washbush, John B Publication details: New Delhi: Prentice-Hall, 1999 Availability: Items available for loan: Main Library (3)Location, call number: Lending Section 658.4092RAU, ... Place hold Add to cart (remove)
	3.	No cover image available Understanding services management by Glynn, William J [Editor] Barnes, James G [Editor] Language: English Language Publication details: New Delhi Prentice - Hall 1995 2006 Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.8UND, ... Place hold Add to cart (remove)
	4.	The big book of customer service training games quick fun activities for training customer service reps salespeople and anyone else who deals with customers by Carlaw, Peggy Deming, Vasudha Kathleen Language: English Language Publication details: New Delhi Tata McGraw-Hill 1999 1999 Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.812CAR, ... Place hold Add to cart (remove)
	5.	Business logistics / supply chain management : planning, organizing, and controlling the supply chain by Ballou, Ronald H Srivastava, Samir K Edition: 5th. Language: English Language Publication details: New Delhi Pearson Education 2007 2007 Availability: Items available for loan: Main Library (11)Location, call number: Reference Section 658.78BAL, ... Items available for reference: Main Library: Not for loan (1)Location, call number: Multimedia Unit 658.78BAL. Place hold Add to cart (remove)
	6.	A handbook of management and leadership a guide to management for results by Armstrong, Michael Stephens, Tina Publication details: London Kogan Page 2005 2005 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.4092ARM. Place hold Add to cart (remove)
	7.	Marketing management a relationship marketing perspective Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: London Macmillan 2000 2000 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8 MAR. Place hold Add to cart (remove)
	8.	No cover image available The best of manager's toolbox Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New York ASM Group 1994 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658 BES. Place hold Add to cart (remove)
	9.	Business communication and customer relations by Madhukar, R.H Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Delhi Vikas 2001 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.45 MAD. Place hold Add to cart (remove)
	10.	7 days to top notch customer service by Yardley, Gary Kelly, Jan Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Singapore Times Book International 1996 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.3128 YAR. Place hold Add to cart (remove)
	11.	No cover image available The non signs of service: getting to the heart of the matter in customer service by Stiel, Holly Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Delhi Tata Mcgraw-Hill 2001 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812STI. Place hold Add to cart (remove)
	12.	Service marketing by Kurtz, David L Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New York John Wiley 2002 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8KUR. Place hold Add to cart (remove)
	13.	Successful selling with NLP powerful ways to help you connect with your customers by O'connor, Joseph Prior, Robin Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: London Thorsons 1995 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.85OCO. Place hold Add to cart (remove)
	14.	The customer response management handbook by Richard, Darlene D Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Delhi Tata Mcgraw-Hill 2004 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812RIC. Place hold Add to cart (remove)
	15.	Kaizen strategies for coustmer care: how to create a powerful customer-care program and make it work by Wellington, Patricia Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: London Pitman pub 1995 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 858.812WEL. Place hold Add to cart (remove)
	16.	No cover image available Customer satisfaction by Scott, Dru Edition: 3rd Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Delhi Viva Books 2004 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812SCO. Place hold Add to cart (remove)

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