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	1.	Supply chain management strategy, planning,and operation by Chopra, Sunil Meindl, peter Language: English Language Publication details: Delhi Pearson education 2001 2001 Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.7CHO, ... Place hold Add to cart (remove)
	2.	Services marketing: integrating customer focus across the firm by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd. Language: English Language Publication details: New Delhi Tata McGraw-Hill 2003 2003 Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.8ZEI, ... Place hold Add to cart (remove)
	3.	Service management and marketing customer management in service competition by Gronroos, Christian Edition: 3rd. Publication details: West Sussex John Wiley & sons 2007 2007 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8GRO. Place hold Add to cart (remove)
	4.	50 activities for developing leaders by Hart, Lois B Publication details: New Delhi Ane books 2004 2004 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.4092HAR. Place hold Add to cart (remove)
	5.	How to profitably delight your customers by Mather, Hal Publication details: Oxford Butterworth 2001 2001 Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812MAT. Place hold Add to cart (remove)
	6.	Help desk management in a week by Chapman, Jacqueline Publication details: London Hodder & Stoughton 2003 2003 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812CHA. Place hold Add to cart (remove)
	7.	50 activities for achieving excellent customer service by Doane, Darryl S Sloat, Rose D Publication details: New Delhi Ane books 2004 2004 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812DOA. Place hold Add to cart (remove)
	8.	101 ways to boost customer satisfaction by Foster, Timothy R.V Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812 FOS. Place hold Add to cart (remove)
	9.	Managing supply chains; a logistics approach by Coyle, John J Langley, C. John Novack, Robert A Gibson, Brian J Edition: 9th. Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Delhi Cengage Learning 2013 Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.7MAN, ... Place hold Add to cart (remove)
	10.	The professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! / by Tom Peters. by Peters, Thomas J Series: Reinventing work Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New York : Knopf, 1999 Online access: Contributor biographical information Sample text Publisher description Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812PET. Place hold Add to cart (remove)
	11.	Value-based marketing for bottom-line success : 5 steps to creating customer value / J. Nicholas De Bonis, Eric Balinski & Phil Allen. by DeBonis, J. Nicholas Balinski, Eric W Allen, Phil, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Tata McGraw-Hill 2002 Online access: Contributor biographical information Publisher description Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8DEB. Makandura Library (1)Location, call number: Lending Section 658.8 DEB. Place hold Add to cart (remove)
	12.	It's the customer, stupid! : 34 wake-up calls to help you stay client-focused Michael Aun. by Aun, Michael Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: Hoboken, N.J. : Wiley, c2011 Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.812AUN, ... Place hold Add to cart (remove)
	13.	Demand-driven inventory optimization and replenishment : creating a more efficient supply chain by Davis, Robert A Edition: 2nd.ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Jersey John Wiley 2016 Online access: Cover image Availability: Items available for loan: Main Library (4)Location, call number: Reference Section 658.787DAV, ... Place hold Add to cart (remove)
	14.	The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business by Scott, David Meerman Edition: Revised and expanded edition. Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Jersey John Wiley 2016 Availability: Items available for loan: Main Library (3)Location, call number: Reference Section 658.8SCO, ... Place hold Add to cart (remove)
	15.	Services marketing : people, technology, strategy Jochen Wirtz, Christopher Lovelock. by Lovelock, Christopher H Wirtz, Jochen Edition: 8th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Jersey World Scientific 2016 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8 WIR. Place hold Add to cart (remove)

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