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	1.	Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organization by Allen, Derek R Language: English Language Publication details: New Delhi Persons Education 2005 2005 Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.8343ALL. Makandura Library (2)Location, call number: Lending Section 658.812ALL, ... Place hold Add to cart (remove)
	2.	Food quality and consumer value Delivering food that satisfied by Schroder, Monika J.A Publication details: New York Springer - Verlag 2010 2010 Availability: Items available for loan: Makandura Library (2)Location, call number: Reference Section 641.3SCH, ... Place hold Add to cart (remove)
	3.	How to profitably delight your customers by Mather, Hal Publication details: Oxford Butterworth 2001 2001 Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812MAT. Place hold Add to cart (remove)
	4.	101 ways to boost customer satisfaction by Foster, Timothy R.V Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812 FOS. Place hold Add to cart (remove)
	5.	Value-based marketing for bottom-line success : 5 steps to creating customer value / J. Nicholas De Bonis, Eric Balinski & Phil Allen. by DeBonis, J. Nicholas Balinski, Eric W Allen, Phil, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Tata McGraw-Hill 2002 Online access: Contributor biographical information Publisher description Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8DEB. Makandura Library (1)Location, call number: Lending Section 658.8 DEB. Place hold Add to cart (remove)

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