Wayamba University Library Network

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1.
Supply chain management strategy, planning,and operation by
Language: English Language
Publication details: Delhi Pearson education 2001 2001
Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.7CHO, ...

2.
Essentials of organizational behavior by
Edition: 8th.
Language: English Language
Publication details: New Delhi Prentice-Hall 2005 2005
Availability: Items available for loan: Main Library (5)Location, call number: Lending Section 658.3ROB, ... Makandura Library (1)Location, call number: Lending Section 658ROB.

3.
The handbook of key customer relationship management by
Language: English Language
Publication details: Singapore Pearson Education 2001 2001
Availability: Items available for loan: Main Library (3)Location, call number: Reference Section 658.812BUR, ...

4.
Strategic marketing management planning, implementation and control by
Edition: 2nd.
Language: English Language
Publication details: UK Butterworth-heinemann 1999 1999
Availability: Items available for loan: Main Library (4)Location, call number: Reference Section 658.802WIL, ... Makandura Library (5)Location, call number: Lending Section 658.802WIL, ...

5.
The people measurement manual : measuring attitudes, behaviours and beliefs in your organization by
Publication details: England: Gower, 2003
Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812WEA.

6.
Managing business relationships by
Publication details: England John Wiley 2003 2003
Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812MAN.

7.
Customer relationship management essentials by
Language: English Language
Publication details: New Delhi Prentice-Hall 2000 2001
Availability: Items available for loan: Main Library (4)Location, call number: Reference Section 658.812GOS, ...

8.
Customer responsive management the flexible advantage by
Publication details: Massachusetts Blackwell 1996 1996
Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812DAV.

9.
Customer care trainer\'s guide, a complete packge for a one-day training workshop by
Publication details: New Delhi Kogan Page 1996 1996
Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812CAR.

10.
Customer care how to create an effective customer focus by
Edition: 3rd
Publication details: London Kogan Page 2000 2000
Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812COO.

11.
Key account management the route to profitable key supplier status by
Publication details: London Kogan Page 1999 1999
Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812CHE.

12.
Customer relationship management a strategic imperative in the world of e-business by
Publication details: Toronto John Wiley 2000 2000
Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812CUS.

13.
Customer care: how to be better at... by
Language: English Language
Publication details: New Delhi: Kogan Page, 2000
Availability: Items available for loan: Main Library (3)Location, call number: Lending Section 658.812FOS, ...

14.
The idiot's guide to great customer service by
Publication details: New Delhi Prentice - Hall 1998 1998
Availability: Items available for loan: Main Library (3)Location, call number: Lending Section 658.812KAR, ...

15.
High quality leadership : practical guidelines to becoming a more effective manager by
Publication details: New Delhi: Prentice-Hall, 1999
Availability: Items available for loan: Main Library (3)Location, call number: Lending Section 658.4092RAU, ...

16.
Simple ways to manage your sevice customers service management ideas by
Publication details: New Delhi Think 1996 1996
Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812BAT.

17.
Customer care by
Publication details: New Delhi Kogan page 1996 1996
Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812CAR.

18.
101 Ways to boost customer satisfaction by
Publication details: New Delhi Kogan page 1997 1997
Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.812FOS, ...

19.
Creating customer delight the how and why of crm by
Publication details: New Delhi Response books 2005 2005
Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.812SET, ...

20.
Relationship marketing theory and practice by
Publication details: London Paul chapman 1996 1996
Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812REL.

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Last Updated:03-10-2024

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