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1.
Service marketing concepts strategies & cases by
Edition: 3rd
Publication details: Australia Thomson 2006 2006
Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.8HOF.

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2.
Interactive services marketing by
Edition: 3rd.
Publication details: Boston Houghton Mifflin co. 2008 2008
Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8FIS.

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