Wayamba University Library Network

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1.
Mastering customer relations by
Publication details: New york Macmillan 2000 2000
Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812CAR.

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2.
Customer relationship management integrating marketing strategy and information technology by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Singapore John Wiley 2004
Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812 ZIK.

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3.
The customer loyalty solution what works (and what doesn't) in customer loyalty programs by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: New Delhi Tata Mcgraw-Hill 2003 2004
Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.84HUG.

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4.
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Analysis of factors causing service quality towards customer satisfaction in the commercial banks of Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 163 PGDBM.

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5.
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Impact of service quality dimension towards customer satisfaction with special reference to people's banks in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 169 PGDBM.

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