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	1.	The quality movement & organization theory by Cole, Robert E [Editor] Scott, W. Richard [Editor] Publication details: London: Sage, 2000 Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.4013QUA. Place hold Add to cart (remove)
	2.	Managing quality : managerial and critical perspectives by Kelemen, Mihaela Publication details: New Delhi: Sage, 2003 Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.4013KEL. Place hold Add to cart (remove)
	3.	Transforming the performance management process by Hartle, Franklin Language: English Language Publication details: London: Kogan Page, 1997 Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.4013HAR. Place hold Add to cart (remove)
	4.	Total quality management by Suganthi, L Samuel, Anand A Language: English Language Publication details: New Delhi Prentice-Hall 2004 2004 Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.4013SUG, ... Place hold Add to cart (remove)
	5.	Successful service operation management by Metters, Richard Walton, steve King- Metters, Kathryn Pullman, Madeleine Edition: 2nd. Language: English Language Publication details: Australia Thomson Learning 2007 2007 Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.4012SUC, ... Makandura Library (2)Location, call number: Lending Section 658.4012SUC, ... Place hold Add to cart (remove)

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