TY  - BOOK
AU  - Dissanayake, D.M.J.U. 
TI  - Impact of service quality dimensions on customer satisfaction of the public sector commercial banks in Sri Lanka: : with special reference to Western Province public sector commercial banks 
U1  - 295 
PY  - 2018///
CY  - Kuliyapitiya
PB  - Wayamba University of Sri Lanka, 
KW  - Customer relationship
KW  - Assurance
KW  - Commercial banks
ER  -