TY  - BOOK
AU  - Dharmasena, B.B.M.S. 
TI  - A study of the effect of service delivery gaps on beneficiary satisfaction in development projects conducted by North Western Provincial Council 
U1  - 263 
PY  - 2018///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - Extent assurance
KW  - Service quality
KW  - Customer satisfaction
ER  -