TY - BOOK AU - Dharmasena, B.B.M.S. TI - A study of the effect of service delivery gaps on beneficiary satisfaction in development projects conducted by North Western Provincial Council U1 - 263 PY - 2018/// CY - Kuliyapitiya: PB - Wayamba University of Sri Lanka, KW - Extent assurance KW - Service quality KW - Customer satisfaction ER -