TY  - BOOK
AU  - Thushara, P.M.S. 
TI  - Analysis of factors causing service quality dimension toward customer satisfaction with special reference to Bank of Ceylon 
U1  - 215 
PY  - 2015///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - Customer response
KW  - Service quality
KW  - managers
ER  -