Thushara, P.M.S.  <br/><br/>
Analysis of factors causing service quality dimension toward customer satisfaction with special reference to Bank of Ceylon  

 - Kuliyapitiya:   Wayamba University of Sri Lanka,   2015 
 - xiv, 122p.;  30cm  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer response <br/>Service quality <br/>managers 
<br/><br/><label>Dewey Class. No.: </label>215  / PGDBM