TY  - BOOK
AU  - Marasinghe, M.A.I.D. 
TI  - Impact of service quality dimension towards customer satisfaction with special reference to Hatton National Banks (PLC) in Sri Lanka
U1  - 173 
PY  - 2015///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - Customer satisfaction
KW  - Service quality
KW  - Customer expectation
ER  -