Marasinghe, M.A.I.D.  <br/><br/>
Impact of service quality dimension towards customer satisfaction with special reference to Hatton National Banks (PLC) in Sri Lanka 

 - Kuliyapitiya:   Wayamba University of Sri Lanka,   2015 
 - 119p.;   30cm  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction <br/>Service quality <br/>Customer expectation 
<br/><br/><label>Dewey Class. No.: </label>173  / PGDBM