TY  - BOOK
AU  - Inaya, M.N.J 
TI  - Impact of service quality dimension towards customer satisfaction with special reference to people's banks in Sri Lanka
U1  - 169 
PY  - 2015///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - Service quality model
KW  - Customer loyalty
KW  - Customer perception
ER  -