Inaya, M.N.J  <br/><br/>
Impact of service quality dimension towards customer satisfaction with special reference to people's banks in Sri Lanka 

 - Kuliyapitiya:   Wayamba University of Sri Lanka,   2015 
 - xi, 127p.;   30cm  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service quality model <br/>Customer loyalty <br/>Customer perception 
<br/><br/><label>Dewey Class. No.: </label>169  / PGDBM