TY  - BOOK
AU  - Kavirathna, K.N.I. 
TI  - Analysis of factors causing service quality towards customer satisfaction in the commercial banks of Sri Lanka
U1  - 163 
PY  - 2015///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - Customer expectation
KW  - Services
KW  - Customer loyalty
ER  -