Kavirathna, K.N.I.  <br/><br/>
Analysis of factors causing service quality towards customer satisfaction in the commercial banks of Sri Lanka 

 - Kuliyapitiya:   Wayamba University of Sri Lanka,   2015 
 - viii, 92p.;   30cm  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer expectation <br/>Services <br/>Customer loyalty 
<br/><br/><label>Dewey Class. No.: </label>163  / PGDBM