Upananda, D.D. <br/><br/>
A study on factors influencing customer satisfaction on the services offered by the administration of the national universities of Sr Lanka 

 - Kuliyapitiya:  Wayamba University of Sri Lanka,  2013 
 - xii,133p.;  30cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Definition of quality<br/>Service quality<br/>Service marketing concept<br/>Customer satisfaction<br/>National universities
<br/><br/><label>Dewey Class. No.: </label>034  / MBA