TY  - BOOK
AU  - Herath, H.M. Aruna Kumari 
TI  - Analysis of factors causing customer satisfaction on service quality in commercial banks of Sri Lanka
U1  - 092 
PY  - 2012///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - Customer satisfaction
KW  - Service quality
KW  - Banking industry
ER  -