Herath, H.M. Aruna Kumari  <br/><br/>
Analysis of factors causing customer satisfaction on service quality in commercial banks of Sri Lanka 

 - Kuliyapitiya:   Wayamba University of Sri Lanka,   2012 
 - xviii, 168p.;   30cm  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction <br/>Service quality <br/>Banking industry 
<br/><br/><label>Dewey Class. No.: </label>092  / PGDBM