TY  - BOOK
AU  - Piyathilaka, M. 
TI  - Analysis of factors causing service delivery gaps towards student satisfaction upon administrative services in the newly established universities in Sri Lanka
U1  - 119 
PY  - 2013///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - Product
KW  - Customer satisfaction
KW  - Assurance
KW  - Service marketing mix
KW  - Physical environment
ER  -