Piyathilaka, M.  <br/><br/>
Analysis of factors causing service delivery gaps towards student satisfaction upon administrative services in the newly established universities in Sri Lanka 

 - Kuliyapitiya:   Wayamba University of Sri Lanka,   2013 
 - xvi, 160p.;   30cm  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Product <br/>Customer satisfaction <br/>Assurance <br/>Service marketing mix <br/>Physical environment 
<br/><br/><label>Dewey Class. No.: </label>119  / PGDBM