TY  - BOOK
AU  - Pathirana, W.P.N.V.K. 
TI  - Analysis of factors of service dimension towards service quality 
U1  - 115 
PY  - 2012///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka, 
KW  - Servqual
KW  - Public sector hospitals
KW  - Customer satisfaction
KW  - Service quality
ER  -