TY  - BOOK
AU  - Suraweera, P.H.R. 
TI  - Service encounter satisfaction of patients upon operational performance in the public sector general hospitals of Sri Lanka: with special reference to surgical operations 
U1  - 075 
PY  - 2011///
CY  - Kuliyapitiya
PB  - Wayamba University of Sri Lanka, 
KW  - Public sector hospitals
KW  - Nurses
KW  - Doctors
KW  - Patients
ER  -