Suraweera, P.H.R. Service encounter satisfaction of patients upon operational performance in the public sector general hospitals of Sri Lanka: with special reference to surgical operations - Kuliyapitiya: Wayamba University of Sri Lanka, 2011 - xv, 129p., xxv 30cm Subjects--Topical Terms: Public sector hospitals Nurses Doctors Patients Dewey Class. No.: 075 / PGDBM