TY  - BOOK
AU  - Seneviratne, J.A.T. 
TI  - Analysis of factors causing after sales services of industrial products towards customer satisfaction 
U1  - 059 
PY  - 2012///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka
KW  - Consumer behavior
KW  - Sales promotion
KW  - Service marketing
KW  - Communication
ER  -