TY - BOOK AU - Ariyaratne, K.S.G. TI - Operational performance leading to customer satisfaction supply of new telephone lines in the Sri Lanka Telecom PLC U1 - 058 PY - 2012/// CY - Kuliyapitiya: PB - Wayamba University of Sri Lanka KW - Service delivery KW - Service quality KW - SLT KW - Customer satisfaction ER -