TY  - BOOK
AU  - Ariyaratne, K.S.G. 
TI  - Operational performance leading to customer satisfaction supply of new telephone lines in the Sri Lanka Telecom PLC 
U1  - 058 
PY  - 2012///
CY  - Kuliyapitiya: 
PB  - Wayamba University of Sri Lanka
KW  - Service delivery
KW  - Service quality
KW  - SLT
KW  - Customer satisfaction
ER  -