Ariyaratne, K.S.G.  <br/><br/>
Operational performance leading to customer satisfaction supply of new telephone lines in the Sri Lanka Telecom PLC  

 - Kuliyapitiya:   Wayamba University of Sri Lanka,  2012 
 - ix, 128p.;   30cm  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service delivery <br/>Service quality <br/>SLT <br/>Customer satisfaction 
<br/><br/><label>Dewey Class. No.: </label>058  / PGDBM