Priyantha, U.H. <br/><br/>
Analysis of factors in connection with passport delivery procedure in the department of immigration and emigration of Sri Lanka towards customer satisfaction  

 - Kuliyapitiya:  Wayamba University of Sri Lanka,  2011 
 - xix,253,[16]p.;  30cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Passport receiver<br/>Service deliver satisfaction & emigration<br/>Customers' expectation
<br/><br/><label>Dewey Class. No.: </label>024  / MBA