TY  - BOOK
AU  - Ekanayake, M.R.C.B.
TI  - Effect of organizational factors on customer perception of service quality through organizational performance: a study in state service sector organizations in Sri Lanka
U1  - 025 
PY  - 2009///
CY  - Kuliyapitiya
PB  - Wayamba University of Sri Lanka, 
KW  - Public sector organizations
KW  - Organizational behavior
KW  - Leadership
KW  - Inter-relationship
ER  -