TY  - BOOK
AU  - Wijekoon, B.P.W.M.S.
TI  - Critical analyses of factors affecting customer satisfaction on loan recovery procedures in the private sector commercial banks in Sri Lanka
U1  - 008 
PY  - 2007///
CY  - Kuliyapitiya
PB  - Wayamba University of Sri Lanka, 
KW  - Customer satisfaction
KW  - Dimensions
KW  - Loan recovery procedures
KW  - Private sector banks
ER  -