Wijekoon, B.P.W.M.S. <br/><br/>
Critical analyses of factors affecting customer satisfaction on loan recovery procedures in the private sector commercial banks in Sri Lanka 

 - Kuliyapitiya:  Wayamba University of Sri Lanka,   2007 
 - iv, 103p.;   29cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Dimensions <br/>Loan recovery procedures <br/>Private sector banks 
<br/><br/><label>Dewey Class. No.: </label>008  / PGDBM