TY  - BOOK
AU  - Stratten,Scott
AU  - Kramer, Alison
TI  - Unselling: the new customer experience 
SN  - 9781118943007 (hardback)
U1  - 658.8 23
PY  - 2014///
CY  - New Jersey
PB  - John Wiley
KW  - Selling
KW  - Customer relations
KW  - BUSINESS & ECONOMICS / Sales & Selling
KW  - bisacsh
KW  - BUSINESS & ECONOMICS / Customer Relations
KW  - Sales management
KW  - Market research
KW  - Export market
KW  - Personal selling
N1  - Includes index
UR  - http://catalogimages.wiley.com/images/db/jimages/9781118943007.jpg
ER  -