Stratten, Scott. <br/><br/>
Unselling :  the new customer experience  

 - New Jersey  John Wiley  2014 
 - vi, 234 p. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781118943007 (hardback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling.<br/>Customer relations.<br/>BUSINESS & ECONOMICS / Sales & Selling.<br/>BUSINESS & ECONOMICS / Customer Relations.<br/>Sales management<br/>Market research<br/>Export market<br/>Personal selling
<br/><br/><label>Dewey Class. No.: </label>658.8  / STR