TY  - BOOK
AU  - Aun,Michael
TI  - It's the customer, stupid!: 34 wake-up calls to help you stay client-focused 
SN  - 9780470907399 (cloth)
U1  - 658.812 22
PY  - 2011///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Customer services
KW  - Customer relations
KW  - Management
KW  - Client feedback
KW  - Immediate solution for respond
KW  - Customer achivement
N1  - Includes index
ER  -