Fitzsimmons, James A. <br/><br/>
Service management  : operations, strategy, information technology 

 - 7th. 
 - Chennai  McGraw-Hill  2011 
 - xviii, 941p.  28cm. 
<br/><br/><label>ISBN: </label>9789339204471 9339204476 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service strategy<br/>Service quality <br/>Service project<br/>Service encounter
<br/><br/><label>Dewey Class. No.: </label>658  / FIT